Returns and exchanges

Returns and exchanges are handled under applicable consumer protection laws. The process depends on the destination, product category and item condition.

Quality-related requests are accepted within the period established by law from the date of delivery. Additional logistics rules may apply to remote regions; please confirm with a manager.

The item must retain its tags and packaging and show no signs of wear or use unless otherwise agreed individually.

After the return is received and inspected, funds are sent back through the original payment method unless the bank or payment system requires otherwise.

Email us or message us on Telegram with your order number and photos of the packaging. A manager will explain the next steps.